LUSTRE PROFESSIONAL ACADEMYA Division of Lustre Tutor
Public policies

Clear terms for learning and payment.

Effective 23 September 2026. These policies apply to Lustre Professional Academy, a division of Lustre Tutor. Questions can be sent to lustretutor@gmail.com.

RETURN TO ACADEMY

Privacy Policy

Information used. The Academy receives the identity details supplied through its sign-in service, and stores the minimum account, enrollment, payment-reference, entitlement, prompt-usage, and course-access records needed to operate the service.

Payments. Card entry and payment processing take place through Stripe. The Academy receives transaction references and payment status but does not store full card numbers.

AI practice. Text submitted to an AI practice tool is sent securely to OpenAI so the requested result can be produced. Requests are sent with stored-response creation disabled, and the Academy does not save prompt or result text in its Academy database. OpenAI may process data under its applicable service terms and retention controls. Do not enter names, contact details, credentials, financial-account details, medical data, student records, workplace records, or other personal or confidential information.

Use and retention. Records are used for sign-in, access control, purchase fulfillment, prompt accounting, fraud prevention, support, and legal or financial recordkeeping. Records are retained only as reasonably needed for those purposes and applicable obligations.

Service providers. The Academy uses its hosting and sign-in provider, Stripe for payments, and OpenAI for AI practice processing. Each provider handles data under its own applicable terms and privacy commitments.

Requests. To ask about access, correction, or deletion of Academy-held information, email lustretutor@gmail.com. Some transaction or security records may need to be retained where required by law or legitimate recordkeeping needs.

Terms of Purchase and Use

Only a programme marked available for secure checkout can be purchased. A catalogue listing does not itself mean that student checkout is open.

Refund and Delivery Policy

Digital delivery. Access is normally assigned to the signed-in Academy account after Stripe confirms successful payment. If payment remains pending, access begins only after confirmation. Contact support if confirmed access does not appear.

Refunds. Because access to digital course material and AI allowances is supplied after payment confirmation, purchases are final and non-refundable except where applicable law requires otherwise or the Academy confirms a duplicate or incorrect charge. Email lustretutor@gmail.com with the account email and transaction date; never send full card details.

Reversals and disputes. A full refund or active payment dispute can suspend the access or prompt credits granted by that payment. If a dispute is resolved in the Academy’s favor or a payment is reinstated, matching access may be restored after confirmation.

Failed or cancelled checkout. A cancelled, declined, expired, or otherwise unsuccessful checkout does not grant access and should not create an Academy entitlement.

Accessibility and Support

The Academy aims to support keyboard navigation, readable contrast, responsive layouts, descriptive labels, and text resizing. If a page or learning feature creates an accessibility barrier, email lustretutor@gmail.com with the page name and a description of what you need. A reasonable alternative will be considered where possible.

For account, payment, or access support, use the same email address. Do not include passwords, security codes, API keys, or full payment-card details.